SD investigators are responsible for conducting client investigation within the regions, based on a referral made by the case manager. For example, a Needs Assessment Specialist may determine the need for investigation upon completion of a home visit. A referral is a request to investigate a situation where it is suspected that a client has been, or is ineligible for assistance or benefits. Sources for the investigation process include information provided by the general public or SD employees that indicate possible ineligibility for assistance or benefits.
Referral Criteria
A situation where it is questionable whether or not a client was or is eligible for assistance will be referred to the investigator, when the case manager is unable to validate pertinent information. At least one of the following criteria must be satisfied:
- the client is reported to be in receipt of income or wages (including those from self-employment) which the case manager has been unable to confirm
- the client is believed to have reunited with their spouse, when receiving assistance as separated
- the client is believed to be living in an unreported economic household
- the client is believed to have acquired assets not reported, in excess of what he/she is allowed, or of a significant value
- the client is believed to be living in a situation that is beyond his/her means
- the client is believed to be drawing financial assistance under different names
- any other information which indicates possible ineligibility