Overpayments refer to any assistance or benefits which have been paid to or on behalf of clients to which they were not entitled. Overpayments may occur as a result of administrative error, fraud (see legal action), or failure to report. The total amount of the overpayment will be applied to the client who is designated as being the Head of Household at the time the overpayment is identified.
NB Case will calculate an overpayment when the case manager enters information indicating the client is not eligible for assistance received. NB Case will consider all payments made to clients and/or on behalf of clients when calculating this overpayment, including:
- special benefits, (also see Security Deposits below)
Information/calculations regarding Health Services payments other than prescriptions, must be obtained from the Health Services unit. Information/calculations regarding prescriptions must be obtained from the Prescription Drug Program.