4.10 - Lost and Stolen Cheques

All cheques (assistance or special benefits) which are believed to be either lost or stolen must be reported to the police by the payee (client or supplier). The payee must request a police file number from the police.

When it is apparent the Family Income Security Act is being violated, and if criminal activity relevant to that Act (or any other Act under the jurisdiction of the Minister) may be involved; SD has the right to reveal client information to the authorities relevant to the situation.

If a client has more than two occurrences of lost/stolen cheques within a two year period, the Case Manager should consider alternate arrangements for cheque delivery.

A replacement cheque is requested and is automatically redirected. If the client requests emergency assistance (vouchers) while awaiting the replacement cheque, the amount of that assistance must be deducted from the replacement cheque. Payee(s) complete the process by picking up replacement cheque/voucher, and completing both the Solemn Declaration and the Benefit Release form.

Payee(s) should complete this process and complete a Bond of Indemnity form no sooner than the 5th working day following the date of the lost/stolen cheque. If there are two payees on the cheque, both must sign. If police refuse to give payee a file number, the form may be completed without it.