9-1-1 is for emergencies only. Calling to speak with a police officer, obtaining road conditions, requesting a taxi or reporting a theft that occurred earlier in the day are not considered emergency calls. If your call is not urgent, you may be referred to a non-emergency line.
Know your location. The first question operators will ask is “Where is your emergency”. Providing a civic address, including street name and municipality will save valuable time which is critical in times of emergencies.
Don’t pocket dial. Keep your mobile phone locked with a passcode, so it doesn’t call 9-1-1 without you knowing.