Addiction and Mental Health Helpline

Struggling with your mental health or substance use can feel overwhelming and isolating. It’s okay to not feel okay, but no-one should suffer in silence. If you are struggling with: 

• Substance use (alcohol, cannabis, prescription drugs, etc.) 
• Gambling 
• Mental health issues 

Help is available 24/7 through our free confidential bilingual helpline. Our team of professionals is ready to listen, support and guide you towards wellness.  

We understand that reaching out is not always easy, but it’s a step towards healing and feeling better. Whether you need someone to talk to, resources to manage your symptoms, or a referral for individualised treatment services, we are here for you.  We provide a non-judgmental, compassionate, and confidential environment.    

Don’t wait any longer to get help for your mental health or substance use issues.  

The addiction and mental health helpline will offer a free, bilingual (French and English), and confidential one-on-one approach to help people of all ages. 
 
It is available 24/7 and will be staffed by CareCoaches, who are trained clinicians.  CareCoaches will be available from 8 a.m. to midnight with Tele- Care 8-1-1 providing after-hours support.

When you reach out to the free 24/7 provincial addiction and mental health helpline, you can expect:

• Navigation support and referrals to government services and community agencies that contribute to the delivery of substance use, gambling, and mental health services including such issues as:
  • difficulty coping with stress   
  • self-harming thoughts or behaviors
  • overwhelming feelings of anxiety
  • Feelings of depression
  • Being worried about your thinking 
• Support and guidance to families, friends, community agencies and others through education, outreach, and consultation 
• Coaching by providing supporting information and education to help with your concerns 
• Crisis intervention and dispatching to regional Addiction and Mental Health Mobile Crisis Services and emergency services when appropriate 
• Follow-up phone calls (with your consent and when appropriate) 

Help is available. Call 1-866-355-5550 to speak with a CareCoach.

Online support, services and information are also available at  Home - Bridge the gapp

By using the Addiction and Mental Health Helpline, you agree to the following terms and conditions:

Nature of the service

The Addiction and Mental Health Helpline is an integrated service within the New Brunswick’s continuum of health care of services. The helpline service is provided by trained professionals with education and experience in human and social services. The service provides a safe and non-judgmental space to talk, access to resources to help you support yourself, and referrals to other health-care providers for treatment. Our approach is person-centered, strength-based and recovery-oriented. The service is not responsible for any decisions, or results of the decisions that you make as a result of using the service. The helpline does not replace your health-care provider or emergency services. We provide service to all New Brunswickers, and at times there could be a brief delay before your call is answered. If you believe you are at risk for imminent harm, please call 911.

Conduct

By using the service, you agree to act in an ethical, respectful, and non-threatening way. Both providers and users of the service must respect each other’s dignity. Disrespectful language or behavior will not be tolerated.  

Privacy and security and the collection of data

We are committed to providing you the best possible service and it is our legal and ethical duty to not reveal information about you to unauthorized individuals. The service is confidential, and you have the right to share as little or as much about yourself and your situation on each call. Our calls may be monitored and recorded for training and quality assurance purposes. Security controls are in place to ensure the protection of your information. We store the content of conversations, which we use exclusively to make improvements to the service. We will not share or disclose your personally identifiable information; however, we do reserve the right to engage other appropriate services if we feel you are at risk to yourself or someone else. Furthermore, with your consent, we are able to make referrals to Addiction and Mental Health Services on your behalf.

Modification of terms, conditions, and privacy policy

These Terms and Conditions may be modified from time to time. Any changes will be effective immediately upon posting.

Personal Information Policy:

Privacy (gnb.ca)