Frequently Asked Questions

These Frequently Asked Questions are intended for anglers and hunters who wish to purchase a licence or apply to a draw using the e-Licensing system.

Q. What do I need if I want to access e-Licensing online?
A. You need:

• A individual email for your online account (must be unique within e-Licensing)

• A computer with internet.

• One of the following operating system:
  – Window XP, 7 or 8
  – Linus
  – MacOS

• One of the following compatible web browsers:
  – Internet Explorer 9 or higher
  – Mozilla Firefox 23+
  – Google Chrome 28+
  – Apple Safari 5+

• A printer to print your licence.
  – Adobe Reader to print your licence which will be a PDF document. If you do not already have Adobe Reader, you can download a free copy of Adobe Reader.  

• A valid credit card number or debit card number to pay for your licence.

Q. I am a New Brunswick resident and I don’t own a New Brunswick Driver’s Licence or New Brunswick Identification card? What do I do?
A. If you do not have a New Brunswick Driver’s Licence number or New Brunswick Identification card number you can visit a SNB Service Centre and provide other proof of residency. Please also bring a piece of identification.

For more information on how to obtain these cards click on either link:  New Brunswick Driver’s Licence or New Brunswick Identification card.

Q. Will I still need my NB Conservation Education Card?
A. YES, you will still need your NB Conservation Education Card until hunting and trapping licences are included in e-Licensing in 2016. You will need to have your NB Conservation Education card to show proof of training when purchasing hunting or trapping licences as you did before.

If you enter your NB Conservation Education Card number at the time of registration (or later) in e-Licensing, your training information will be linked to your profile. Licences that require specific training will be made available for you to purchase in the system.

When hunting and trapping licences are included in e-Licensing, as long as you have entered your NB Conservation Education Card number in the system, you will no longer need to show your NB Conservation Education Card.  If you have not entered your number in the system, licences requiring specific training will not be made available for you to purchase.

Q. How can I obtain a licence if I don't have a printer or my printer doesn't work?
A. e-Licensing allows you to reprint your licence yourself at no charge.  If you don’t have a printer, or if your printer doesn’t work, you won’t be able to print the licence from your own computer but you can reprint it later on any other computer with internet that is connected to a printer.  Vendor and/or SNB Centres can reprint your licence for $5.25 (+HST).

Q. Do I have to carry my licence with me while fishing?
A. Yes, you must have your printed licence with you. Please remember to sign your licence.

Q. Can I use my cellphone to show my licence instead of carrying my printed licence?
A. No you can't, by law you must have your printed licence with you while doing the activity of fishing, hunting or trapping. If stopped by a conservation officer, you will need to produce your licence.

Q. What if I lose my licence or my licence gets destroyed?A. 
If you have access to a computer and printer, e-Licensing allows you to reprint your licence yourself at no charge.

Log in using your Outdoors card number and click “Reprint Licence” on your active licences menu.

Licences can also be replaced at vendors or SNB Centres for  $5.25 (+HST).

Q. What should I do if I bought the wrong kind of licence? Can I request a refund?
A. All licences or draw applications are non-refundable. Ensure to review your transaction summary before proceeding to payment.

Q. What types of payment are accepted?
A. Online accepts Visa credit or debit card, MasterCard, American Express or Interac Online as methods of payment. The following financial institutions are currently offering Interac Online: BMO Bank of Montreal, RBC Royal Bank, Scotiabank, and TD Canada Trust. Cash payment will be accepted at vendors and SNB Centres.

Q. Do I have to carry my Outdoors Card with me while fishing?
A. No, you do not need your Outdoors Card with you while fishing.

Q. Do I need to wait for my Outdoors card to come in the mail to buy a licence or apply for a draw?
A. No, as long as you have your Outdoors card number you can purchase a licence or apply for a draw.

Q. Why haven't I received my Outdoors Card in the mail?
A. The Outdoors card takes 6 to 8 weeks to arrive. If you have been waiting for more than 10 weeks please contact us and we will follow up. Please keep in mind, that addresses outside of Canada may require additional time.

Q. I lost my Outdoors Card. Where can I get a new one?
A. Please contact us and we will assist you in replacing your lost card.

Q. I forgot my Outdoors card number. What do I do?
A. If you are planning on buying a licence at a vendor location or SNB Service Centre, an agent can locate your account based on other information provided such as name, date of birth, NB Driver licence number, etc.

If you have print out of a licence or registration confirmation, you can find the Outdoors card number there.

If you have lost your Outdoors Card number, please contact us and we will assist you.

Q. Why can't I log in? My Outdoors card is not being accepted.
A. Please verify that you have the correct Outdoors card number and try again. Alternatively, if you have forgotten your password, click on the link forgot password and enter the email address you used when registering. An email will be sent to you enabling you to reset your password.

Q. The licence I want to purchase is not there. Why?A. 
Not all licences are available to everyone. The list of licences offered for purchase depends on your residency status, training and date of birth.

If you have any previous violations or unpaid fines with DNR, you will be blocked from purchasing or applying for draws until they are resolved.

Q. I got logged out because I was away from my computer, will the information I entered be saved?
A. The system automatically ends a session without saving any information after 30 minutes of being away from a computer.

Q. The website is not looking like what I expected. What do I do?
A. Some websites might appear blank or might not display correctly in Windows Internet Explorer 9. It may be caused by a compatibility problem between your web browser and the website. To FIX this problem, you must turn the Compatible view ON.

There are 3 ways to do this:

1. When Internet Explorer recognizes that a website is not compatible, you will see the Compatibility View button on the Address bar. Try clicking it.

OR

2. Open the webpage in Internet Explorer, and then click Compatibility View on the Tools menu. If you do not see the Tools menu, press ALT.

OR

3. In Internet Explorer, click Compatibility View settings on the Tools menu. If you do not see the Tools menu, press ALT. In the Compatibility View Settings windows, type the address of the website, and then click Add.

Compatibility View is turned on, when you will see the button change from an outline to a solid color.