Beginning on Jan. 1, 2021, New Brunswickers will pay $0.97 per month for each outgoing telephone line. This is an increase from the previous rate of $0.53 per month.
Information for Telecommunications Service Providers
How much is the 911 service fee?
Is the service fee applied per subscriber or per telephone line?
The fee applies to all outgoing lines for landlines, wireless and Voice Over-IP (VoIP) telecommunications services.
How much of the fee are telecommunications service providers required to submit to the Province of New Brunswick?
Are there specific forms that will need to be filled out to remit fees to the Province of NB?
There are no specific forms for remittance of fees.
Payment should be addressed to the Minister of Finance and sent to:
Minister of Finance
c/o Department of Public Safety
PO Box 6000
What is the process for remittance of fees, and what information needs to be included?
Per the Emergency 911 Act and NB 911 Service Fee Regulation, telecommunication service providers must, within 45 days after the last day of each month,
a) remit to the Minister the fees for the NB 911 services they collected during that month,
less the billing and collection fees, and
b) submit to the Minister a report containing the following information with respect to that
i. the amount of fees for the NB 911 service that were billed;
ii. the amount of fees for the NB 911 service that were collected;
iii. the amount of fees for the NB 911 services that the telecommunications service
provider remitted to the Minister;
iv. the amount of the billing and collection fees;
v. the number of exchange services that were provided; and
vi. if applicable, the taxes, levies, duties or similar charge that the telecommunications
service provider collected.
Who do I contact if I have more questions?
Any further questions may be directed to the NB 911 Bureau at: