Digital strategy envisions redesigned government services27 April 2018
MONCTON (GNB) – A new five-year strategy to position New Brunswick as a truly digital society was unveiled today in Moncton.
“The strategy places New Brunswick’s people and businesses at the centre of everything the provincial government does,” said Treasury Board President Roger Melanson. “It will allow New Brunswickers to access their information and government services from any device, anywhere, at any time.”
Digital New Brunswick is a five-year plan aimed at increasing government transparency and accountability. It contains initiatives to help manage the province’s challenges, such as an aging population, while embracing new digital technologies for effective and efficient delivery of services.
The strategy aims to improve government service delivery across several departments. Specific initiatives include direct access to personal health information, a single point of access to early childhood and public school services, a secure digital ID for residents, and the creation of an integrated bundle of services for businesses to process registration and licensing requirements.
These initiatives are grouped into seven main areas:
- Redesigning services and programs to put residents and businesses at the centre.
- Ensuring skills and experience exist within the workforce to enable the digital transformation.
- Increasing public access to government information.
- Modernizing business processes, standards, technology infrastructure and software.
- Adopting innovative business solutions with an approach that balances risk and opportunity.
- Addressing the cybersecurity needs of the province while supporting economic growth.
- Governance and leadership to drive the transformation to a digital society.
The digital strategy began as a collaboration between the information technology sector and the provincial government.
“A solid strategy positions New Brunswick to be a leader in the digital transformation of a society,” said Ed McGinley, CEO of TechImpact. “People have embraced new technologies in their lives. They expect the convenience of these devices to be leveraged in the way they interact with their government. They want secure access to services on any device at any time, from anywhere. Redesigned, digitized government services will lower the cost of service delivery and increase the efficient access and use of information.”
More information about the Digital New Brunswick strategy is available online.27-04-18