- The operator will answer your call in English and French: 911 Where is your emergency / 911 Où est votre urgence?
- The operator will ask what your emergency is, and then will ask for other information needed to get you help, such as your location and phone number.
- If your call is an emergency, based on the information you give the operator, you may be transferred to the police, fire department, or ambulance. The 9-1-1 operator will stay on the line until the right connection is made.
- If your call is not an emergency, the operator will give you further instructions.
- All calls to 9-1-1 are recorded.
What happens when I call 9-1-1?
How can I be certain that my 9-1-1 call will be answered?
The 9-1-1 system is designed to make sure that your call for help is always answered.
If I dial 9-1-1 and don’t wait to speak to an operator, will they know about my call?
Yes. The 9-1-1 system will tell the operator that an incoming 9-1-1 caller has hung up. The operator will call you back to ensure that it is not an emergency.
*Remember: If it is an emergency, stay on the line and someone will answer your call.
What happens if many people call 9-1-1 about the same emergency at the same time?
It is possible that many people will be calling about the same emergency. When this occurs, the 9-1-1 operator will take your information and advise you that the emergency has already been reported.
*Remember: If you’re not sure that 9-1-1 has already been called about an emergency, always call 9-1-1.
Can I call 9-1-1 from a pay phone?
Yes. Calls to 9-1-1 from pay phones are free. All pay phones have a civic address, which will help emergency responders find your location.
Can I call 9-1-1 if I am deaf or hard of hearing?
Yes, deaf, hard of hearing, or hearing impaired individuals can use TTY / TDD to dial 9-1-1 for emergency assistance. Deaf and hard of hearing people can also text with 9-1-1, but must be registered with their wireless service provider.
More information on this service can be found at: https://www.textwith911.ca/en/home/
Can I call 9-1-1 even if my mobile phone is no longer active?
Yes - deactivated phones can still call 9-1-1 and connect to emergency services. Every cell phone in North America is required to be able to dial 9-1-1, even if there is no plan or SIM card.
Using your mobile phone in an emergency
- In an emergency, your mobile phone can be a lifeline. Knowing how your device works and the best way to reach out for help can save your life and/or the lives of others.
- In most parts of the province, your mobile phone number and approximate location details will be forwarded automatically to the 9-1-1 operator. It is important to allow the operator to confirm your number and location, and the location of the emergency.
- In addition, tell the operator as best you can exactly where you are. Remember, your mobile phone can be used anywhere cellular service is available. Only you can provide your precise location or that of the emergency.
- When you call 9-1-1, always give your complete 10-digit phone number to the 9-1-1 operator. This is important, because the operator may have to call you back if the call is disconnected or if further information is required.
- If you are driving, stop your vehicle if it is safe to do so, and look for street signs, addresses or landmarks. If you are driving on a highway, try to provide the highway number, your direction of travel and look for exit numbers or major buildings.
Do not pre-program 9-1-1 into speed-dial
Unintentional emergency calls from mobile phones can occur if you accidentally press a speed-dial key that has been pre-programmed to call 9-1-1. In some instances, you may not even be aware that the emergency key has been pressed. Check your phone’s manual or contact your retail dealer to ensure any pre-programmed emergency numbers have been disabled.