Repairs, maintenance, and cleaning

Learn about your responsibilities when it comes to repairs, maintenance, and cleaning

Tenant responsibilities

Tenant responsibilities for repairs and cleaning:

  • Maintain the reasonable cleanliness of the rental unit and any items provided by the landlord
  • Repair any damage they or their guests have caused to the premises within a reasonable amount of time

It is common courtesy to alert your landlord of any problems or potential problems so they may be addressed.

For example, alerting your landlord of a small plumbing leak will allow them to address the problem before it gets worse and potentially causes more damage to the rental unit.

Reasonable wear and tear are not a tenant’s responsibility to repair or maintain. This refers to the natural wear that occurs from normal aging when the tenant has used the rental unit in a reasonable manner and not caused deliberate damage.


Landlord responsibilities

Landlord responsibilities for repairs, maintenance, and cleaning:

  • Maintain the rental unit in a good state of repair and fit to live in
  • Keep all common areas in a clean and safe condition
  • Comply with all health, safety, housing and building standards and any other legal requirements relating to the rental unit

Emergency repairs

The landlord must make emergency repairs without delay.

The Residential Tenancies Tribunal considers emergency repairs the work required to ensure that a tenant has heat, water, and electrical services. Landlords have the right to enter a tenant’s rental unit without notice in emergency situations. Emergency repairs may include, but are not limited to:

  • Major leaks in pipes or roof
  • Damaged or blocked water, sewer pipes or plumbing fixtures
  • Issues with the primary heating system
  • Malfunctioning electrical system
  • Damaged or defective locks

Notice required for repairs and maintenance

The amount of notice a landlord must give a tenant before entering the rental unit for repairs or maintenance depends on the type of repairs and if they were requested by the tenant. To learn more about how much notice is required:

Landlord entry into a rental unit

Fulfilling responsibilities

Landlord and tenants should complete repairs and maintenance within a reasonable amount of time. If you have concerns with the amount of time it is taking for your landlord or tenant to complete your request, you may contact the Residential Tenancies Tribunal for assistance in resolving the matter. To learn more:

Solve a problem

Routine inspections

It’s a good idea for a landlord to regularly inspect a rental unit. Inspections ensure everything’s working well, there’s no damage, and that tenants are keeping things reasonably clean. Some insurance providers may require the landlord to prove that regular property inspections have been done. To learn more about how much notice is required:

Landlord entry into a rental unit

Solve a problem

If you have a problem with repairs, maintenance, or cleanliness by either a landlord or a tenant, there are steps you can follow and services available to help you solve it. To learn more:

Solve a problem