Tele-Care 8-1-1

  • Get 24-hour support from a nurse
  • Determine if you need to seek care or if you can manage at home
  • Get referred for an in-person or virtual appointment


Overview

Tele-Care is a free bilingual and confidential provincial health line available to all New Brunswickers. By dialing 8-1-1 at any time of the day or night, you can access staff who will help you assess your situation and access services in your community.


When to call 8-1-1

  • You can not reach your doctor or nurse practitioner and need care
  • You do not have a doctor or nurse practitioner and need care
  • You are not sure if you should go to the emergency department
  • You are looking for health services in your community
  • You need advice on managing a situation at home (medications, injuries)

You can use the symptom checker below to learn:

  • How serious your symptoms are
  • If a healthcare visit is needed
  • What steps you can take to relieve your symptoms at home

What to expect

Every Tele-Care caller will speak to a registered nurse. In some circumstances, it is necessary for a contact centre agent to answer the call and arrange a callback from a nurse.

You will be asked to describe your symptoms and answer questions to best assess the seriousness of the problem.

Tele-Care nurses use standardized clinical guideline software to triage calls. Through a telephone interview that lasts an average of 10 minutes, the nurse collects pertinent information and assesses your needs. Based on the assessment, the nurse will provide information, education, and advice about self-care, or help you decide whether to make an appointment with your doctor or nurse practitioner, go to a clinic, contact a community service or go to a hospital emergency room.


Information and resources

Get matched with a family doctor or nurse practitioner

Patient Connect NB is a provincially managed, bilingual patient registry for New Brunswickers without access to a healthcare provider.

Influenza

Stay protected and know the signs of influenza.

Healthy people

Healthy People promotes healthy lifestyles, injury prevention, chronic disease surveillance and prevention throughout our lifespan; including pregnancy, early childhood, children, teens and adults.

COVID-19

Stay informed and learn how we can work together to keep New Brunswickers safe and prevent the spread of COVID-19.

Communicable disease control

The prevention and control of communicable diseases by Public Health enhances and protects the health and well-being of New Brunswickers.

Cancer screening

Screening is the early detection of cancer or pre-cancerous conditions in individuals who do not have symptoms of cancer.

Animal and insect-related diseases

Information and tips to avoid contracting animal-related diseases that can be transmitted to humans and pets.

Public Health Advisories

The Office of the Chief Medical Officer of Health provides advisories, alerts and information that are of concern to the health of New Brunswick residents.

Medicare and drug plans

Information about the New Brunswick Medicare coverage, its features, benefits and how to apply.

Extra-Mural

Home and community-based healthcare to people of all ages. Questions about EMP Services or Referrals? Contact the Care Coordination Center at
1-844-982-7367.

Home First

A series of innovative approaches and initiatives to support seniors to live in their own homes and continue to be part of their communities.

The Wellness Movement

Wellness-supporting activities that you can can do anywhere – from where you live, learn and work, to where you spend your free time.

Live Well New Bruswick

Learn more about New Brunswick’s health and wellness resources.


Privacy

Patients will need to provide a certain amount of health information to assess health needs when speaking with Tele-Care. All information is considered confidential.