Canadian Automobile Manufacturers Vehicle Arbitration
CAMVAP is an arbitration program that can helps resolve disputes with automobile dealers and/or manufacturers about the quality of your vehicle or how the dealer or manufacturer is interpreting or implementing its new vehicle warranty. The vehicle must be the current or the previous four model years.
In order to be eligible you must have a car that is between 1 and 4 years old and that has a problem that cannot be resolved by the dealers and/or manufacturer.
If you have a car that is 1 to 4 years old that has problems and you have tried to resolve these problems with your dealer, have called the car manufacturers representative to work with them to resolve the problems and still can’t resolve your issues, then you may contact CAMVAP. The plan is fully funded by the automobile manufacturers. You receive a fair hearing and a fast decision from an impartial arbitrator. From start to finish the process generally does not take more than 70 days.
Booklets are available through the office of the Director of Consumer Affairs.