Government of New Brunswick

Overview

Become an e-Landlord for improved service and faster processing:

• e-Remit security deposits
• e-Release security deposits
• e-Claim security deposits (within 7 days after end of tenancy)
• e-Withdrawal security deposit claims
• access Security Deposit Refund Agreement (requires tenant signature)
• access online support (Monday – Friday, 8:15am– 4:30pm)

Same day response from dedicated support team
Monday – Friday, 8:15am– 4:30pm

Eligibility

Step 1
• Create an IAM Account (Identity and Access Management Account) with Service New Brunswick. Click here

• After an IAM Account is created, an email will be sent with a personal User ID and Account Number. Keep this information as these items are required to complete the form in the next step.

Step 2
• Complete the Client Authentication Registration Form and attach an image of a void cheque.

Step 3
• Email the completed documents to ELL-EPP@snb.ca

Within an estimated 2 business days you will receive an email confirming activation of your account and instructions on how to proceed.

Description

The e-Landlord service was designed to offer prompt service, accurate results and quicker processing.

• No waiting in lines
• Direct access to the Residential Tenancies Tribunal
• Available 24/7
• Same day response from a dedicated support team