FREDERICTON (GNB)— The Office of the Child, Youth and Seniors’ Advocate is advising people that it continues to serve the public by telephone and email during the COVID-19 outbreak.

“Adjusting to isolation in response to COVID-19 can bear a heavy burden on individuals and families,” said Child, Youth and Seniors’ Advocate Norman Bossé. “During this period of reduction in government services our office remains closed but we will continue to accept your requests for assistance. New Brunswick’s most vulnerable population cannot be left in the dark.”

Those in need of advocacy services from the Office of the Child, Youth and Seniors’ Advocate may call, toll-free, 1-888-465-1100 or email

“We anticipate that it will not be possible to conduct investigations within normal time frames,” said Bossé. “We thank you for your patience and understanding.”

Bossé said that it is important to follow the guidelines from the chief medical officer of health and the government during this time, and that everyone has a role to play in reducing the curve and preventing the spread of the virus. He added that staying in touch with family members and neighbours by phone or social media can help people cope with feelings of stress from isolation.