If you have an interest in public safety, and enjoy a challenging and fast-paced work environment, a career as a 9-1-1 communications operator may be an ideal fit for you.
Following are some key skills necessary to become a 9-1-1 communications professional:
- fluent in English and French (Intermediate Plus);
- excellent verbal and written communications skills;
- strong computer skills and keyboarding speed of 50+ wpm;
- ability to make appropriate decisions quickly and take necessary actions;
- physical and mental ability to work 12-hour rotating shifts, including days, nights, weekends and holidays;
- good interpersonal communications skills in dealing with the public, emergency personnel, and co-workers;
- must pass criminal background check, and
- may be required to pass hearing, aptitude, and other tests.
Most employers also require a secondary education supplemented by courses in business, social science and/or computer, and one year of relevant experience. An equivalent combination of training and experience may be acceptable.