FREDERICTON (GNB) – Satellite and temporary pop-up offices are opening in flood-affected regions to assist people with their disaster financial assistance claims.

The New Brunswick Emergency Measures Organization has satellite offices in four locations. In addition to these, one pop-up office opened this week and three more will follow next week.

“We understand this is a difficult time for New Brunswickers recovering from the latest flooding event,” said the organization’s director, Greg MacCallum. “We want to provide as much assistance as possible for residents as they begin to file their disaster financial assistance claims.”

Satellite offices are open at the following locations from 9 a.m. to 5 p.m. Monday to Friday, and from 9 a.m. to noon on Saturdays.

  • Saint John – 15 King Square North (506-658-4651)
  • Hampton – 410 William Bell Dr., Unit 1 (506-832-6018)
  • Fredericton – Service New Brunswick building, 432 Queen St. (506-457-6780)
  • Burton – Burton courthouse, 23 Rte. 102 (506-357-4615)

Temporary pop-up offices will be open at the following locations from 9 a.m. to 8 p.m. daily. More dates may be announced, based on demand:

  • May 8-10: Maugerville Community Centre
  • May 13-14: River Valley Community Centre, Grand Bay-Westfield
  • May 14-15: Jemseg Lions Club
  • May 15: Q-Plex, Quispamsis

Claims officers are at these locations to help with applications and to answer questions about the recovery process.

Report damages

Residents affected by flooding are reminded to register their damages for 2019, even if they reported damages in 2018.

By registering damages, residents will receive a Disaster Financial Assistance application package to determine eligibility for assistance. They will also receive a visit from a health and safety inspection team to determine whether their home or business is safe.

Health and safety inspections must be conducted in order to have power reconnected and be considered for Disaster Financial Assistance and advance payments.

People may register their damages with Service New Brunswick online or call 1-888-298-8555.

Health and safety inspections

To date, health and safety teams have completed 293 safety inspections to give flood victims the information they need about repairs that will enable them to return home.

People affected by the recent flood are reminded they do not have to wait for an inspection to begin the recovery process. Anyone who has registered for disaster financial assistance, or is thinking about doing so, should take pictures of the damage, keep all relevant receipts and take any necessary steps to recover.

Flood recovery

The Saint John River is now below flood level in all regions, and recovery efforts are ongoing.

A website has been created with helpful links offering homeowners and property owners advice on cleaning up their properties, safety information and details on how individuals can support recovery efforts in their local community.

Canadian Red Cross

The Canadian Red Cross is reporting that 69 households remain in temporary housing.

The agency has announced financial assistance for households directly impacted by spring flooding. Residents may receive $600 to help meet immediate needs. To receive this assistance, residents need to be registered with the Red Cross so that individual needs assessments can be completed. People can register by calling 1-800-863-6582.

The Canadian Red Cross’s reception centre at the Sainte Anne Community Centre in Fredericton is closing permanently at 5 p.m. on Saturday, May 11. A new location will open on Monday, May 13, at the Regent Mall in the former Payless location. Hours will be Monday to Saturday from 10 a.m. to 7 p.m. and noon to 5 p.m. on Sunday. Flood cleanup kits will be available at this location.

The reception centre at Loch Lomond Place in Saint John will close permanently on Friday, May 10, at 4:30 p.m. Those requiring flood cleanup kits can visit 120 McDonald St. between Monday and Friday from 8:30 a.m. to 4:30 p.m.

Cleanup assistance

Samaritan’s Purse Canada is helping flood victims in Fredericton and surrounding areas, while the Christian Aid Ministry of Canada is assisting flood victims in Saint John and surrounding areas. Volunteers with these organizations are helping to clean damaged homes.

Anyone needing Samaritan’s Purse cleanup assistance can call 1-844-547-2663. People seeking help from the Christian Aid Ministry of Canada can call 1-800-201-6487, ext. 1.

Debris pickup will start on May 15 for local service districts, except those around Grand Lake and in the Belleisle area, where it will start on May 21. Residents should have their debris at the roadside, but people are asked to be patient. It could take several days, or possibly weeks, to get every road done. Everything along the roadside should be separated, such as debris, appliances, construction ‎materials, etc.

Information about dumpster locations and landfill operating hours is available online. Residents may dispose of non-hazardous items at no charge at the following locations: Crane Mountain landfill, Fredericton Region Solid Waste and Regional Service Commission 8. Municipalities will provide additional information about flood debris pickup.

Sandbags believed to be contaminated during flooding should be disposed of via garbage pickups or at a regional landfill. An alteration permit is required for any work within 30 metres of a watercourse or regulated wetland. This includes the dumping of sand.

If a property owner is not able to remove the sandbags, they should contact the Department of Environment and Local Government at 1-833-824-6113 to make arrangements for their removal and disposal.

Free well-water testing

Water sampling kits for owners of private wells are now available at designated Service New Brunswick centres in Fredericton, Burton, Chipman, Sussex, Hampton and Saint John. Well owners are reminded to wait 10 days after floodwater has receded from their well before beginning the chlorination and sampling process.

Road closures

The Department of Transportation and Infrastructure is reporting that 75 roads have reopened to the public, and only 13 remain closed. Those roads are being inspected and repaired. A list of the latest road closures is available online.