Frequently asked questions

Patient Connect NB is a provincially managed, bilingual patient registry for New Brunswickers without access to a primary health care provider (family doctor or nurse practitioner).

New Brunswickers without a provider can register with Patient Connect NB and will be assigned to a provider on a first-come, first-serve basis. You will be contacted directly by the Primary Care Provider’s office once you are referred to their practice.

Registration process:

Patients are not automatically registered and must complete the on-line registration or call 811 when:

• your provider closes their practice; or
  
  
• you apply for a Medicare card.

Patient matching process:

Patient Connect NB sends lists of patients to providers in a specific area based on registration date.

• Providers are only provided with a short list of people registered in a specific area. If a certain practice does not have you on their list it does not mean that you are not registered with Patient Connect NB – it just means that you have not been referred to that provider at this time. You can see if you are registered by e-mailing PatientConnect.AccesPatientNB@gnb.ca
  
  
• The practice will make multiple attempts to contact patients on their list directly by phone to arrange an appointment, if you can not be reached your name will be removed from the list.

Patient registration information:

It is the responsibility of the patient to keep their information up to date with the Patient Connect NB program.  Attempts will be made to contact people registered on an ongoing basis to keep files up to date. If we are unable to reach you after three attempts, your registration will be removed. To update your information please contact PatientConnect.AccesPatientNB@gnb.ca

Patient Connect NB 

New Brunswickers without a primary care provider can register online for Patient Connect NB

Important information on the process

• Patient Connect NB gives priority to patients without a primary care provider and refers people on a first come, first serve basis by area.
• It is important to note that patients do not keep their spot in the list if they close their file. To be matched to a primary care provider, the patient would have to create a new registration. Each time a patient registers, a new record is created with the current date of registration and all old registrations are cancelled.
• If a patient refuses the provider supplied by Patient Connect NB, their file will be closed, and they will be required to complete a new registration.
• If Patient Connect NB is unable to reach a patient on three separate occasions, by phone or mail, their file will be closed.
• If a provider is unable to reach a patient on three separate occasions by phone, their file will be closed.

To update your registration, contact PatientConnect.AccesPatientNB@gnb.ca

Frequently Asked Questions

1. What is Patient Connect NB?
Patient Connect NB (PCNB) is a provincially managed, bilingual registry for New Brunswickers without access to a primary health care provider (family doctor or nurse practitioner). PCNB replaced all the lists maintained at hospitals and clinics across the province in May 2013.

2. Who is eligible to register with Patient Connect NB?
Anyone who is eligible for a New Brunswick Medicare card is eligible to register.

3. Can those currently living outside the province but planning to move to New Brunswick register?
Yes, but an Individual must have a valid Medicare card from another province to register and their record must be updated with a valid New Brunswick Medicare number within 12 months of registration or their file will be closed.

4. How do I add my name to the list?
Those wishing to be added to the registry can do so online on the Department of Health’s website.  

5. How do I update my information?

You can send any updates or changes to your registration to PatientConnect.AccesPatientNB@gnb.ca.

6. How am I matched to a primary health care provider?
Providers that have capacity in their practice will contact PCNB to advise that they are able to take patients. PCNB will then select the appropriate number of patients without a provider from the registry and send their information to the physician or nurse practitioner. Patients will be contacted directly by the practice via phone. The practice will make three attempts to contact you by phone and if they are unable to reach you your file will be closed.    

7. How long will it take to be matched to a provider?
The Department of Health and Regional Health Authorities are working on improving access and system capacity with an objective to place everyone who is on the list. Unfortunately, we are unable to provide specific timelines on how long it will take.  

8. What happens if I am sick and need access to a provider urgently?
The registry may be able to match you to a provider who will support you until you are matched permanently. You will need to complete the health assessment for prioritization.

If your health status changes you can contact PCNB by e-mail.

9. Will patients on the list have to provide personal health information? Will this information be protected?
Patients will need to provide a certain amount of health information to assess health needs. All information is considered confidential.

10. Is there any consideration given to the distance a patient is willing to travel to see a primary health care provider?
When you register, patients are asked what their preferred location is for a provider and how far they are willing to travel to access care.  

11. What if patients do not wish to see the provider they are assigned to?
If a patient does not wish to be matched to the provider they are assigned to, they must advise PCNB as soon as possible. A new registration will be opened on the date you contact us. It is important to note you do not maintain your spot in the list should you refuse to be matched with a specific provider.

12. Can individuals who already have a family doctor or nurse practitioner but would like to switch to another provider be added to the list?
Yes, but those without a provider will be matched first.

13. How do individuals submit complaints about their current family doctor or nurse practitioner?

For physicians, contact the New Brunswick College of Physicians and Surgeons

For nurses, contact the New Brunswick Nurses Association

14. What is the process for those who wish to remove themselves from the registry?
Those who are leaving the province or no longer require a provider are encouraged to inform PCNB to remove their name from the list by e-mail.

Any questions not covered in the above FAQ can be sent to the Patient Connect NB mailbox.