How to upload a document

Understand the process, file sizes and how to upload a multiple page document.


Uploading a document

You will need to create an Applicant Profile if you don’t already have one. Once your profile is created, you will only need your SIN and password to login.

From the Welcome Page, select Upload Document. Upload one PDF format document at a time. Each different document or form should be uploaded separately. 

You will receive a message when the document has successfully uploaded. Wait for this message before uploading another document. If you receive an error message, try to upload the document again at another time or send it by fax to 506-444-4333 or by mail

Document requirements and tips

You can upload a document when you are completing your online application.

  • Complete the required info on the page and hit “Next” or “Previous” before exiting so that all your information is saved. 
  • Select “Exit Application” in the top right of the screen to return to the Welcome Page
  • When you continue your application, it will bring you back to the beginning.  You will have to select “Next” to reach the point where you left off.

A document that has multiple pages must be uploaded as one file.

A document must be under 4MB for upload. To reduce the size of a file:

  • Windows: Find the file you want to compress in Windows Explorer. Right-click the file and hover the cursor over “Send To”. From there, select “Compressed Folder”. This will create a ZIP folder with the same name as your file that will appear in the same location as the file you compressed or on your desktop. Within this ZIP folder will be a compressed version of your document.
  • Mac: Find your folder in the Finder. Right-click or control-click on the file to bring up the pop-up menu. Select the “Compress filename”. This will create a file that ends in .zip next to the file you selected. The compressed file will be in that file.