Information for in-Canada refugee claimants


Overview


New Brunswick’s commitment to refugee protection makes it a welcoming destination for individuals seeking safety and new opportunities. The province offers a variety of resources to help refugee claimants (asylum seekers) navigate the asylum process, settle, and access essential services.

The refugee claim process can be daunting, but the information below will help you get started.


Settlement services

Settlement service providers, also known as immigrant-serving agencies, help newcomers, including immigrants and refugees, get a successful start in New Brunswick. Their services are free of charge but may vary from one organization to another. These agencies serve as a central hub. They are designated to handle initial needs assessment, orientation, language training, community integration, and other support services.


New Brunswick Refugee Clinic

The refugee claim process can be difficult. If you do not have the financial means to hire a lawyer, the New Brunswick Refugee Clinic may be able to help. The clinic provides free legal services in French or English to asylum seekers in the province. It also helps at-risk persons with applications for permanent residence on humanitarian and compassionate grounds.


Interim Federal Health Program (IFHP)

IFHP can provide limited, temporary coverage of health-care benefits to you if you aren’t eligible for the provincial health insurance but are part of the following groups:

  • refugee claimants;
  • victims of human trafficking;
  • victims of domestic violence;
  • immigration detainees held under the Immigration and Refugee Protection Act.

IFHP generally covers:

  • inpatient and outpatient hospital services;
  • services from medical doctors, registered nurses and other health-care professionals licensed in Canada, including pre- and -post-natal care;
  • laboratory, diagnostic and ambulance services.

Note that IFHP doesn’t cover all health-care services and products.


Social assistance

The Department of Social Development could help you meet your basic needs, such as food, rent, utilities, and clothing. Their social assistance program could also help with other needs such as childcare, transportation, prescription drugs, and more.


Community food programs

In New Brunswick, there are resources in communities across the province to help individuals and families get the food they need, including food banks and food programs for those who are homeless or unemployed.


Homelessness supports

There are shelters across New Brunswick that can provide temporary accommodations and necessities, such as food, clothing, and referrals for medical and social services. 


211 New Brunswick

Being in a new country can be disorienting. 211 specialists can help you find the social, community, health, and government services that you may need in New Brunswick. Their service is available in more than 150 languages, 24 hours a day.

  • Learn more about 211 New Brunswick.
  • Dial 211 to speak to a specialist.
  • Or call 1-855-258-4126 (toll free).

911 emergency services

Call 911 from any phone when there is a threat to your health, safety, or property, such as:

  •  Fire
  • Serious accident
  • Crime in progress
  • Person or property in immediate danger
  • Life-threatening medical situation
  • Exposure to, inhalation or swallowing of a poisonous substance
  • Hazardous material

The Canadian Red Cross in New Brunswick

The Canadian Red Cross Society, being part of the largest humanitarian network in the world, offers an extensive network of emergency programs and services to provide vital services to the public.


Transportation

City buses

City buses are available in Moncton, Saint John, and Fredericton. They run on regular schedules and stop only at specific marked locations. Click on the links below for more information, including bus routes and schedules.

Maritime Bus

The main city-to-city bus line in New Brunswick is Maritime Bus. The company also provides bus services to and from Nova Scotia and Prince Edward Island.


Additional resources for refugees

Learn about the refugee claim process and prepare for what is next. Visit “My Refugee Claim” for more information.


Get in touch

Let us know your questions and we’ll get back to you with answers.

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