COVID Alert App
COVID Alert is Canada's free exposure notification app.
Together, let's limit the spread of COVID-19 and prevent future outbreaks.
- COVID Alert helps us break the cycle of infection. The app can let people know of possible exposures before any symptoms appear. That way, we can take care of ourselves and protect our communities.
Along with physical distancing, wearing a mask and other important steps, knowing what to do if you have been exposed to COVID-19 (coronavirus) is another key way to protect yourself and your community.
But how do you know if you’ve been exposed to COVID-19? And, if you get sick, how can you make sure even strangers you’ve been near take the right steps to protect themselves and others? That’s where COVID Alert comes in.
With the free COVID Alert app, you can:
- get a notification if you may have been exposed to COVID-19
- get advice on what to do next
- tell nearby app users if you test positive for COVID-19, without sharing any personal information
COVID Alert will not:
- collect, store or access any personal data, or health information
- tell you if you’re currently near someone who’s tested positive
- tell you about outbreaks in your city or neighbourhood
COVID Alert is completely voluntary. You choose to download, use or delete it. The more people who use it, the more effective it will be in helping to protect each other and our communities.
1. What happens when an app user tests positive for COVID-19?
- Public Health contacts all individuals who have tested positive for COVID-19
- If this person has the app installed on their phone Public Health will provide them with a 10-digit “key”.
- The user can then choose to enter this key into the app.
- The user can then choose to enter the date of the start of their symptoms or their covid-19 test date.
- When they do, all users who have who have been within 2 metres of them for more than 15 minutes during the previous 2 days will receive a notification.
- If the user does not enter a symptom or test date, all users who have who have been within 2 metres of them for more than 15 minutes during the previous 14 days will receive a notification.
- The notification contains no personal information: other app users never know the identity of the person they were in contact with that was recorded as an exposure, or the time, location or place of exposure.
If you receive a notification that you have been exposed, please do the following:
- If you have no symptoms of COVID-19, request a COVID-19 test here.
- If you’re experiencing any symptoms of COVID-19, isolate immediately and request a COVID-19 test.
3. If someone tests positive for COVID-19 how to the get a key for the app?
- Public Health will provide the person who tests positive for COVID-19 with a key when they notify the person that they have tested positive for COVID-19
4. If I receive a notification that I was exposed to COVID-19, will I be alerted as to when the exposure occurred?
- No, currently the app will not tell users when the exposure occurred. This decision has been made to ensure privacy of app users.
5. If I am tested for COVID-19 after receiving an exposure notification and the result is negative for COVID-19 am I still required to isolate?
- If you test negative for COVID-19 following an exposure notification alert, you are not required to isolate.
- You should continue to self-monitor for 14 days from when they received the exposure notification alert.
- However, if you are also identified through routine contact management processes, you must follow the advice of Public Health which may include re-testing and/or isolating.
6. Is downloading COVID Alert mandatory?
- No, However, it is strongly encouraged for residents to download and opt into the app as it is a helpful tool to continue to support New Brunswick’s response to COVID-19 and keep New Brunswicker safe and healthy.