Government of New Brunswick

Mutual issue matching are the methods of exchanging information which exist with other agencies and/or departments regarding our clients and their income.

 

Canada Pension Plan

For applicants/clients who are not in receipt of; but are eligible for and awaiting CPP benefits, see Awaiting Income Other than Employment Insurance.

Clients may become eligible for CPP benefits based on their age. For example, those aged 59 years and 6 months of age may be eligible to apply for early retirement benefits. Our central office contacts CPP to determine if these clients have contributed sufficiently to CPP to be eligible for these benefits. If so, case managers are advised to contact the client to have them apply for these benefits and to complete the proper forms for our department to be reimbursed for any retroactive payments. (See Awaiting Income Other than EI.) Tasks will be sent to case managers when those clients who are eligible become 60 years of age to follow-up on this process. Comparisons between CPP caseloads and our caseloads occur on a monthly basis using social insurance numbers. When identical social insurance numbers are found, a report is issued to case managers so that they may contact the client(s) involved.

 

Employment Insurance (EI)

For applicants/clients who are not in receipt of but are eligible for and awaiting EI benefits, see Awaiting EI.

Tape matches are conducted each month which compare the Social Insurance Numbers of our clients with those who have received EI benefits within the last sixty (60) days. The results are displayed to the case manager through the Interface Receipt window.

 

Old Age Security, Guaranteed Income Supplement Spouse's Allowance, Widowed Spouse's Allowance

Case managers will be prompted by tasks of those clients who are within six (6) months of the age to qualify for any of the above-mentioned benefits. Tape matches with Income Security are done on a monthly basis. Where there appears to be a discrepancy between the information in NB Case and that at Income Security, our central office will send the case managers a report in order to initiate contact with the client(s) concerned.

 

Prescription Drug Program (Blue Cross)

Information regarding open cases is downloaded each night from SD to the Prescription Drug Program (PDP) in order to allow for prescriptions to be filled for clients who are entitled.

 

Property Information

Investigators and Family Support Order Services employees have viewing access through the PATS system (the information system of the Assessment and Tax Administration offices) to information regarding:

  • property location and value
  • property owners
  • whether or not property is jointly owned
  • whether or not property is owner-occupied and/or is rented

 

Quebec Pension Plan (QPP)

There is not an agreement in place for sharing information on a regular basis with QPP. However, case managers may obtain information regarding a particular client by having the client sign the Régie des rentes du Quebec - Request for Information form and sending it directly to QPP.

 

Canada Customs and Revenue Agency

The Canada Customs and Revenue Agency Standard Consent Form is a mandatory form authorizing the release of information for the previous and the present tax years, as well as for each subsequent tax year for which assistance is requested. This form needs to be filled out only once - at the time of application, and if none exists on file, at the time of Case Review. Some clients may also be required to sign the Canada Customs and Revenue Agency Historical Consent Form which authorizes the release of information for specific tax years which must be indicated on the form. These forms are sent to Canada Customs and Revenue Agency through the Operational Support Branch at central office.

 

Student Aid

Student Aid will be completing a tape match with our Department and returning information to our central office regarding Student Loans. This information will be forwarded to the appropriate case managers.

 

Transportation

Investigators and Family Support Order Services employees have viewing access through the QDLS System (information system of Motor Vehicle office) to motor vehicle and driver's license records by inputting license plate numbers and/or names of drivers or vehicle owners.

 

U. S. Social Security

An agreement is presently being negotiated with American authorities to exchange information regarding these benefits.

 

Employees' Compensation

Tape matches are completed on a quarterly basis with the Workplace Health Safety and Compensation Commission of N.B. Where there appears to be a discrepancy between the information in NB Case and that re: Employees' Compensation, our central office will send the case manager a report in order to initiate contact with the client(s) concerned.