Government of New Brunswick
 

Basic Level

Language task examples:

  • Ask and answer simple questions
  • Give directions or simple instructions
  • Deal with simple work-related situations

Role play examples:

  • A mechanic asks a co-worker how to obtain a certain tool
  • A receptionist directs a visitor to the cafeteria
  • A manager gives a clerk simple instructions concerning a file that is needed
  • A clerk tells a visitor that the director is out of town and is therefore unable to attend a meeting

 

 

Intermediate Level

Language task examples:

  • Give simple explanations
  • Describe people, places and things in concrete terms
  • Narration of events in the past, present or future
  • Deal with somewhat complicated work-related situations

Role play examples:

  • An administrative officer explains to a manager the procedure for hiring temporary help
  • An agent describes to a supervisor the appearance, colour and size of brochures ordered
  • A security officer describes the circumstances of a break and enter violation
  • A clerk deals with the person in charge of deliveries to resolve a problem concerning delivery of an incomplete order of supplies

 

 

Advanced Level

Language task examples:

  • Give detailed explanations and descriptions with precision
  • Deal with hypothetical issues
  • Defend an opinion, convey a point of view or justify an action
  • Give advice and counsel
  • Deal with complex work-related situations

Role play examples:

  • One secretary explains to another the complex procedures for handling ministerial correspondence
  • A lab technician explains the stages of an experiment to a co-worker
  • A manager explains to a supervisor how a compressed workweek would affect the unit's productivity
  • A project manager justifies the hiring of two extra employees to complete a project on time
  • One manager advises another on the best method of handling a difficult situation or project

 

 

Superior Level

Language task examples:

  • Persuade and negotiate
  • Tailor language to fit audience (adopt different registers)
  • Deal diplomatically with sensitive work-related issues
  • Represent different points of view
  • Convey a specific tone or attitude

Role play examples:

  • A clerical worker represents a bargaining unit in acrimonious contract negotiations
  • A protocol officer greets a delegation of visiting dignitaries and explains why their appointment with the Premier has been cancelled
  • A manager mediates between two employees whose personality conflict is affecting morale at the office
  • A receptionist fields calls from unsuccessful applicants for student loans
  • A government lawyer defends a client department in a civil suit
  • A director conducts a performance review of a disgruntled employee
  • An information officer conducts a press conference on a controversial issue