I am a supplier to a GNB Department. Where should I send invoices?
Invoices for Supported Departments and Agencies serviced by SNB are to be directed to:
Service New Brunswick Accounts Payable
‘Name of GNB Spending Authority’, ‘Name of Department’
PO Box 6000
Fredericton NB E3B 5H1
How to I inquire about an Invoice?
If you have questions regarding an invoice (payment inquiries, overdue invoices), please contact the SNB Accounts Payable team at firstname.lastname@example.org or by calling 1-888-487-5050 (select the language of your choice, then press 3).
Can I submit by invoices by E-mail?
Yes, as an alternative to mailing paper invoices, invoices not previously submitted for payment can be sent by email to email@example.com. The invoice must be submitted in ‘PDF’ or ‘Tiff’ format. Invoices provided by e-mail that do not meet these requirements will be returned for resubmission.
What happens to my invoice when it reaches SNB? How long will it take for me to be paid?
When the SNB Accounts Payable Services team receives your invoice, it is verified for completeness (refer to the SNB invoice guide). If all pertinent information is present on your invoice, it is scanned into our invoice management system for processing. We then send an electronic version of the invoice to the GNB Spending Authority that you identified on your invoice so that they can apply departmental authorization for payment. Only when this authorization is applied is the payment made.
Standard Payment Terms for GNB are 30 days from the date of the invoice.
I have received a payment but no remittance notice – what should I do?
If you receive your payment through direct deposit and are not setup to receive your remittance notice by email, please contact SNB Accounts Payable at 1-888-487-5050 (Select your language of choice, then press ‘3’) to sign up for email delivery of remittance notices. SNB no longer provides paper copies of remittance notices.
Email remittance notices are sent from OoC-OraAppProd@gnb.ca , therefore please be sure to check incoming email for this account. If you still have not received your remittance notice, please contact SNB Accounts Payable Services at 1-888-487-5050 (select your language of choice, then press ‘3’). They will confirm your e-mail address and provide details on the missing remittance notices.
How do I sign up for Direct Deposit?
To reduce payment delays, and to increase efficiency, the Government of New Brunswick is working towards introducing mandatory direct deposit. We strongly encourage you to sign up for this service by contacting the SNB Accounts Payable Services team at firstname.lastname@example.org, or by calling 1-888-487-5050 (Select your language of choice, then press ‘3’). Or, you can download, complete and submit a direct deposit form located in the ‘Registering for Direct Deposit’ section of this guide.
Can I receive payment in a currency other than Canadian or US dollar?
Yes, but payments made by GNB in currencies other than US or Canadian dollar can only be remitted via wire transfer. Only client departments may request a wire transfer from SNB (please note wire transfers for NBCC/CCNB and school districts are also processed by SNB although they are not client departments for Trade AP processing). All invoices for payments in currencies other than US or Canadian dollar must be submitted directly to the client department requesting the good/service. SNB will return any such invoices to the client department if they are received directly from the supplier.
Should you have any questions related to wire transfers please contact our front line support unit via the contact information provided below.
I received a payment in error. How do I refund the Province?
Should you receive a payment error, a duplicate payment or a partial payment on an invoice you’ve sent to SNB, please contact the front line support unit via the contact information provided below for more information.
Wire transfers are already documented and procedures are available to internal clients on the SNB site: they will be able to provide the supplier with the required form from our internal site.
For more information, please contact:
SNB Accounts Payable Services
Tel.: 1-888-487-5050 (Select the language of your choice, then press ‘3’)
E-mail Inquiries: email@example.com