Making government services more accessible.
Being stewards for authoritative information.

This Division will be responsible for four key areas:
Planning and Strategic Capacity; Policy; Research and Innovation and Partner Relations

This Division will have an expanded role to strengthen, from a governance and strategic perspective, our partner relations. It will also have a strengthen focus on Innovation and Strategic Capacity. The Division will retain responsibility for business planning and policy and legislation. The responsibility for oversight of protection of privacy will be transferred from Corporate Counsel to this new Division to align with the changes to legislation that has brought together Right to Information and Privacy.

The Policy Branch is responsible for advancing Service New Brunswick's legislation and corporate policies, as well as liaising with central departments and other governments on policy issues. The Branch coordinates Service New Brunswick's briefing materials for the President and Minister and is responsible for the access to information and protection of personal information within the Corporation.

The Planning & Strategic Capacity Branch leads the corporate planning process which includes the development and monitoring of Service New Brunswick's Business Plan, annual Action Plans and the Corporation's Scorecard. The Branch also leads and participates in projects that support the overall strategic direction of the Corporation. In addition, the Branch acts as the government liaison responsible for reporting to government on behalf of Service New Brunswick.

In addition to being responsible for the day to day communication needs of the Corporation and the Intranet, CBCE focuses on brand promotion and alignment within the Corporation and on internal communications. Further, they are responsible for the coordination of all satisfaction surveys within SNB. This provides a consistent approach on the execution and analysis of all surveys to customers, partners and employees. This also includes the management of the Citizen Engagement Toolkit.

Process Improvement and Change Management Branch: This Branch will continue to support the Corporation with facilitative expertise in business process improvement and will step up to a more active role in change management. With both process improvement and change management, this Branch plays a supportive role to business owners by facilitation and coaching in best practice methodologies.

This Division will continue to act as the legal authority for the Corporation and will provide legal directions to the Corporation. The Corporate Legal Counsel is also Secretary to the Board of Directors.

The Corporate Services Division will continue to be responsible for the integrity and oversight of the financial aspects of the Corporation and, facilities, records, financial management and internal audit.

Records Management is responsible for the efficient and systematic control of records to support the continuing conduct of business, in compliance with the regulatory environment.

Provides leadership and support to the Corporation in the areas of financial planning, budgeting and forecasting. The Budget and Administration branch is also responsible for the management for the office space requirements for SNB including planning and design, negotiation and administration of leases, building maintenance, renovations and office accommodations.

The Corporation's Internal Auditor reports administratively to the Vice-President, and functionally to the audit committee. The internal audit function serves management by providing an independent appraisal activity, which extends to all divisions of the Corporation. It also coordinates Enterprise Risk Management.

Provides leadership, policy and support to the Corporation in the areas of investments, revenue and receivables, accounting and financial systems.

To carry out accounting functions for account payable, fixed assets, payroll, bank reconciliations and related financial services. To provide accounting advice, reports and financial statements.

To ensure the accurate and timely recognition of revenue and to effectively manage accounts receivable, daily reports and funds transfer to business partners.

"Financial Systems and Reporting Unit is responsible for managing and supporting the integration of financial and operational data to SNB's financial and reporting systems. The unit is also responsible to help manage those systems for the benefit of both internal and external customers ,clients and partners ."

This Division will continue to provide comprehensive human resource services in a professional and confidential manner in support of the business plan objectives. Functions will be aligned into the following units:

Compensation and Benefits Unit;
Staffing, Classification and Workforce Planning Unit;
Employee Relations and Development Unit;

The Information Technology Branch is responsible to manage, operate and support the technical infrastructure and telecommunications network required for SNB to deliver its' services to the citizens of New Brunswick.

Portfolio Management Unit: This new Unit will be responsible to analyse, categorize, monitor significant corporate initiatives and advise Executive on matters such as portfolio balance, resources availability and appropriate applications of the I.D.E.A. framework. A balance of initiatives should be represented varying in terms of risk vs. reward, IT vs. non IT, short vs. long term, etc.

The Operations Division is responsible for all service delivery aspects of the Corporation including the provision of government services in 39 centres as well as teleservices and electronic channels. In addition, the Division is responsible for the personal property, land, corporate and vital statistics registries as well as the property assessment, rentalsman, and the land information infrastructure.

A change in title for Property Assessment Services from Assessment Services will help bring some clarity to this function for the public.

Corporate Registry is responsible for the registration/incorporation of corporations, non-profit companies, business name and partnership name registrations, limited partnership registrations and extra-provincial corporations. Corporate Registry is also responsible to maintain and provide information to the public on corporations and companies.

The Personal Property Registry (PPR) provides remote and convenient access to information about personal property security notices for more effective commercial and consumer protection.

The Lien Check Service provides Internet access to the PPR to identify liens on personal property that is a motor vehicle, trailer, mobile home, airplane, boat, or outboard motor via the Internet (an ACOL Client Account is not required). This can help protect you from purchasing personal property that may be subject to seizure.

Maintain a network of 13 registry offices across the province where legal plans and documents – deeds, mortgages and wills – relating to the ownership of real property can be registered and made available for public scrutiny.

Operate and maintain provincial survey monuments, provide survey services and advice for integrated survey areas, condominium property and air space parcel approval.

Vital Statistics verifies, registers, maintains, and disseminates birth, death, stillbirth and marriage data (vital events); searches records, issues certificates of a vital event, distributes marriage licences, approves and registers changes of name; registers and maintains an index of churches/religions authorized to solemnize marriages in New Brunswick and produces vital events data.

Vital Statistics verifies, registers, maintains, and disseminates birth, death, stillbirth and marriage data (vital events); searches records, issues certificates of a vital event, distributes marriage licences, approves and registers changes of name; registers and maintains an index of churches/religions authorized to solemnize marriages in New Brunswick and produces vital events data.

Vital Statistics verifies, registers, maintains, and disseminates birth, death, stillbirth and marriage data (vital events); searches records, issues certificates of a vital event, distributes marriage licences, approves and registers changes of name; registers and maintains an index of churches/religions authorized to solemnize marriages in New Brunswick and produces vital events data.

Customer Care Branch replaces Service Delivery to better reflect our focus on the customer. In addition to the operation of our Service Centres and TeleServices, this branch will also be responsible for Service Delivery Support, including Pleasure Craft Licensing. Further, the responsibility for Service Level Agreement management and the day-to-day relationship with partners on service improvements will transfer to this Branch from Business Development.

Plan and initiate improvements that will maintain and raise the level of consistency and quality of customer service throughout Operations Division.

Provides and manages over-the-counter Real Property and general transactional services provided by Service New Brunswick through its series of service centres throughout the Province

Provides and manages over-the-counter Real Property and general transactional services provided by Service New Brunswick through its series of service centres throughout the Province

Provides and manages over-the-counter Real Property and general transactional services provided by Service New Brunswick through its series of service centres throughout the Province

The International Registration Plan is a registration reciprocity agreement among the states of the United States and the provinces of Canada providing for payment of registration fees on the basis of the percentage of distance operated in all jurisdictions

Provides and manages over-the-counter Real Property and general transactional services provided by Service New Brunswick through its series of service centres throughout the Province

Establish the real and true value of each property in the Province and to classify such property for assessment and taxation purposes.

Business Infrastructure Branch: This new Branch will combine the responsibilities of the Land Information Infrastructure Secretariat and the business operations of our common infrastructure that support the delivery of services to business and citizens such as GeoNB, Identity Management, Licensing and Permitting, Internet, Bizpal and GBiz.

Business Infrastructure Branch: This new Branch will combine the responsibilities of the Land Information Infrastructure Secretariat and the business operations of our common infrastructure that support the delivery of services to business and citizens such as GeoNB, Identity Management, Licensing and Permitting, Internet, Bizpal and GBiz.

The Project Delivery Unit is responsible for:

Delivery of development projects that improve access to government services and modernize the way in which the government conducts business with citizens and businesses;